Frequently Asked Questions
Find answers to common questions about DD Tailors. Can't find what you're looking for? Contact our support team.
General Questions
What is DD Tailors?
DD Tailors is a comprehensive software solution specifically designed for tailoring businesses. It helps you manage customer orders, track inventory, generate invoices, handle billing, and grow your tailoring shop with ease. Whether you run a single shop or multiple locations, DD Tailors provides all the tools you need.
Do I need technical knowledge to use DD Tailors?
No! DD Tailors is designed to be user-friendly and intuitive. If you can use email and browse the internet, you can use DD Tailors. Our interface is clean and straightforward, with helpful tooltips and documentation available everywhere.
What browsers does DD Tailors support?
DD Tailors works with all modern browsers: Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience. We also support mobile browsers on iOS and Android devices.
Is DD Tailors available on mobile?
Yes! DD Tailors is fully responsive and works great on mobile phones and tablets. You can manage your business on the go using any modern mobile web browser. We're also working on native mobile apps for iOS and Android.
Account & Subscription
How do I create an account?
Visit our registration page and fill in your details email address and create a password. You'll be send to the onboarding process for further setup.
How much does DD Tailors cost?
We offer flexible pricing plans to suit different business sizes. View our pricing page to see all available plans and features. We offer monthly and yearly billing options.
Can I change my subscription plan?
Yes! You can upgrade or downgrade your plan anytime from your account settings. Changes take effect immediately, and we'll adjust your billing accordingly.
Do you offer a free trial?
We may offer limited free trials from time to time. Contact us to ask about current trial offers.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription at any time from your account settings. Your data will remain permanantly in the cloud. until manually delete your account.
Features & Functionality
Can I export my data?
Yes! You can export customer data, orders, inventory, and reports in CSV or Excel format from the respective sections. Go to any module and look for the "Export" button.
Can I have multiple users on one account?
Yes! Depending on your plan, you can invite team members and assign different permission levels. This is perfect for managing staff, giving access to shop assistants, or sharing responsibilities.
How many orders can I manage?
DD Tailors can handle unlimited orders! Our system is built to scale with your business, whether you have 10 orders per month or 10,000+.
Technical Support
How do I raise a support query?
Use the support page in your tenant dashboard to raise a new query. Add a clear subject, describe the issue, and include screenshots or reference numbers when available so the team can review it quickly.
Can I track the status of my query?
Yes. Once a query is submitted, you can follow its status from the tenant support page as the team reviews, responds, and works on a resolution.
How are support queries resolved?
Our support team reviews each request, asks for any extra details if needed, and updates the same query thread until the issue is resolved. You can reply with follow-up information whenever necessary.
What should I include when I submit a query?
Include the page or module where the problem happened, the steps you took, any error message you saw, and a screenshot if possible. This helps the team resolve the issue faster.
What happens after my issue is fixed?
The support team will update the query status once the issue is resolved. You can review the final response in the tenant support page and reopen the query if the problem returns.
Billing & Payment
When will I be charged?
You'll be charged on the same day each month (or year if you chose annual billing) on the date your subscription started. You'll receive an invoice before each billing cycle.
What payment methods do you accept?
We accept credit cards, debit cards, and bank transfers. All payments are processed securely through Razorpay payment gateway.
Can I get an invoice?
Yes! You'll automatically receive an invoice for each billing cycle. You can also download previous invoices from your account settings.
Still Have Questions?
Get Help Now
Can't find the answer you're looking for? Raise a query from the tenant support page and our team will help you through to resolution.
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8 min read
Duo Dev Technologies